handling complaint letter

LESTARI CO.

87 Green street, Surabaya

Telephone : 021-1414899

5^th  October  2019

Mr. Joey Wang

Purchasing officer

Fortune coffee

23 Orchard street, Surabaya

Dear  Mr. wang

Please accept our apologies for the error made by our company in filling your order no.2308/P dated Thursday 3^th  October 2019.

You ordered 1.200 kg coffee beans, but our dispatch office sent 120 kg. This was due to a typing error. The balance of 1.080 kg coffee beans was dispatched by express courier to your store this morning and will arrive by Monday, 7^th  October 2019. Since we value your bussines, we would like to offer you a 15% discount off your next order with us.

We look forward to receiving your further orders and assure you that they will be filled correctly.

Yours sincerely,

Intan Lestari

Distribution Manager

In English

handling complaint letter is a letter  written to reply any complaint from customer about any type wrong doing, offence, grievance, resentment arising out of a product  and service.

In Indonesia

 handling complain letter berisi permintaan maaf atas kesalahan yang telah dilakukan, memberi solusi yang akan menguntungkan kedua belah pihak dan  memberikan penjelasan kepada pelanggan atas kesalahan yang terjadi dan penyebab terjadinya masalah tersebut.

I decided to make a handling complain letter because I want to know how to handle a letter compalaint from customer, who come from wrong orders or other technical problems. Because we need to take good action so our customer  notfeel disappointed.